Refund policy
1. Right of Withdrawal – You Have 20 Days to Change Your Mind
At Sunnynale, we understand that a t-shirt may not always fit as expected or meet your preferences once tried on.
That’s why we offer you a 20-day period from the date of receiving your order to request a return, even if you have worn and tried on the t-shirt.
Return Conditions:
- You have 20 days from the delivery date to initiate a return.
- No exchanges are offered – we only provide a full refund.
2. Easy and Hassle-Free Return Process
If you wish to return your order, simply follow these steps:
1️⃣ Contact us at sunnynale.shop@gmail.com, providing:
- Your order number,
- The product you wish to return,
- The reason for the return (optional, just to help us improve 😊).
2️⃣ We will send you a prepaid return label, so you can return your item at no cost.
3️⃣ Drop off the package at a post office or designated drop-off point.
4️⃣ Once we receive the package, we will process your refund within 3 business days.
💡 Important Notes:
- No exchanges are available. If you want a different item, you will need to place a new order.
- Returns are completely free – we cover the shipping costs.
3. Exceptions and Limitations
We accept all returns, regardless of the reason. However, returns must be made within the given timeframe:
- You must contact us within 20 days of receiving your order.
- The return must be shipped within a few days after receiving the prepaid label.
If these conditions are met, your refund is guaranteed.
4. Refund Processing and Timeline
- Once your return is received, your refund will be processed within 3 business days.
- The refund will be issued to the original payment method used for the purchase.
- You will receive a confirmation email once the refund is processed.
💰 Hassle-free refund guarantee.
5. Contact & Customer Support
If you have any questions or need assistance with a return, our team is available at:
📧 sunnynale.shop@gmail.com
We will respond within 24 to 48 business hours.
Quick Summary for Our Busy Customers:
- ✅ 20-day return window, even after trying on the t-shirt.
- 📩 Contact us at sunnynale.shop@gmail.com with your order number.
- 🚚 Completely free return process – we provide a prepaid return label.
- 💰 Refund issued within 3 business days after receiving the package.
- 🔄 No exchanges, only refunds.
We want your experience with Sunnynale to be smooth, simple, and worry-free. Shop with confidence! 😊