Shipping policy
Sunnynale Shipping Policy
We strive to provide fast and reliable delivery to our customers across multiple countries. Below is our detailed shipping policy, including estimated delivery times and applicable shipping fees.
1. Shipping Destinations
We currently ship to the following countries with the estimated delivery times listed below:
| Country | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 4 to 6 days |
| 🇦🇺 Australia | 5 to 6 days |
| 🇧🇪 Belgium | 4 to 5 days |
| 🇫🇮 Finland | 6 to 7 days |
| 🇫🇷 France | 3 to 4 days |
| 🇩🇪 Germany | 4 to 5 days |
| 🇬🇷 Greece | 9 to 12 days |
| 🇮🇪 Ireland | 6 to 7 days |
| 🇮🇹 Italy | 4 to 5 days |
| 🇵🇹 Portugal | 3 to 4 days |
| 🇪🇸 Spain | 3 to 5 days |
| 🇸🇪 Sweden | 3 to 4 days |
📌 Note: Delivery times are in business days and may vary depending on peak seasons or exceptional circumstances (strikes, weather conditions, customs, etc.).
2. Shipping Fees
We follow a simple and transparent pricing policy:
-
Flat shipping fee:
- €3 for orders within Europe
- $3 USD for orders to the United States
- $3 AUD for orders to Australia
📌 Flat shipping fees apply regardless of the order volume.
3. Order Processing and Tracking
- Order processing time: Orders are processed within 24 to 48 hours after payment confirmation.
- Shipping and tracking: Once shipped, you will receive a confirmation email with a tracking number to monitor your package in real time.
📌 If you do not receive your shipping confirmation within the expected timeframe, please contact us at sunnynale.shop@gmail.com.
4. Delivery and Receiving the Package
- Deliveries are made through trusted carriers, carefully selected for each country.
- If you are absent at the time of delivery, the carrier will leave a notice for rescheduling or package pickup at a local collection point.
5. Shipping Issues
Although we do our best to meet the estimated delivery times, unexpected delays may occur.
5.1. Lost or Undelivered Package
If your package has not been delivered within 10 business days after the estimated delivery date, please contact us at sunnynale.shop@gmail.com. We will initiate an investigation with the carrier.
5.2. Incorrect or Incomplete Address
Please double-check your shipping address before completing your order. Sunnynale is not responsible for packages that cannot be delivered due to incorrect or incomplete address details.
6. Contact & Customer Support
For any questions regarding shipping or order tracking, our team is available at:
📧 sunnynale.shop@gmail.com
⏳ Response time: 24 to 48 business hours
Quick Summary of Our Shipping Policy:
✅ Shipping to 12 countries with delivery times ranging from 3 to 12 days.
💰 Flat-rate shipping fees: €3 / $3 USD / $3 AUD.
📦 Orders processed within 24-48 hours with a tracking number provided.
🚚 Possible delays due to force majeure or peak seasons.
📩 Responsive customer service for any shipping issues.
📌 By placing an order on our website, you accept this shipping policy.